Clausal AI, Inc. (“Clausal AI,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information about you when you visit our website at clausalai.com, access our AI-powered contract intelligence platform, or otherwise interact with our products and services (collectively, the “Services”).
By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Services. This Privacy Policy is incorporated into and made part of our Terms of Service.
1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily provide when you interact with our Services, including:
- Account and registration information: When you create an account, we collect your name, email address, job title, company name, company size, and account credentials (username and password).
- Contact and inquiry information: When you contact us through our website forms, by email, or by phone, we collect your name, email address, phone number, company name, and the content of your communications with us.
- Payment and billing information: When you subscribe to our paid Services, we collect billing contact information and payment method details. Payment card information is processed directly by our payment processor and is not stored on our servers.
- Contract and document content: When you upload documents to our platform for analysis, we process the content of those documents to provide our AI-powered contract intelligence services. Please review Section 5 for important information about how we handle document content.
- User preferences and settings: Information about your platform preferences, workflow configurations, and notification settings.
- Communications: Records of your correspondence with our support team, including emails, chat transcripts, and call records.
1.2 Information Collected Automatically
When you access our website and platform, we automatically collect certain technical and usage information, including:
- Log data: IP address, browser type and version, operating system, referring URLs, pages visited, time and date of access, and time spent on pages.
- Device information: Hardware model, unique device identifiers, mobile network information, and screen resolution.
- Usage data: Features accessed, actions taken within the platform, search queries, documents processed, and workflow usage patterns.
- Performance data: Page load times, error logs, and platform performance metrics.
- Cookies and similar technologies: We use cookies, web beacons, and similar tracking technologies as described in our Cookie Policy.
1.3 Information From Third Parties
We may receive information about you from third-party sources, including:
- Business partners and integration providers when you connect third-party services to your Clausal AI account.
- Publicly available sources for account verification and business intelligence purposes.
- Marketing and lead generation partners, subject to their own privacy policies and your consent to share data with them.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Providing and Improving Our Services
- Creating and managing your account and delivering the Services you have requested.
- Processing documents and contracts submitted to our platform and generating AI-powered analysis, insights, and recommendations.
- Personalizing your experience on our platform based on your preferences and usage patterns.
- Improving our AI models, algorithms, and platform features using aggregated and anonymized usage data (not your specific contract content without your consent).
- Monitoring and maintaining the security, reliability, and performance of our Services.
- Diagnosing and resolving technical issues and errors.
2.2 Communications
- Sending transactional communications such as account confirmations, invoices, password reset emails, and service notifications.
- Providing customer support and responding to your inquiries and requests.
- Sending product updates, feature announcements, and educational content about our Services (you may opt out of these communications at any time).
- Delivering marketing communications about our products and services where we have your consent or a legitimate interest in doing so.
2.3 Legal and Compliance
- Complying with applicable laws, regulations, legal processes, and government requests.
- Enforcing our Terms of Service and other agreements.
- Protecting the rights, privacy, safety, and property of Clausal AI, our users, and the public.
- Detecting, preventing, and investigating fraud, security breaches, and other illegal activities.
2.4 Business Operations
- Analyzing usage trends and patterns to make informed business decisions about our Services.
- Conducting research and analytics to understand how our Services are used and how we can improve them.
- Supporting mergers, acquisitions, or other corporate transactions as described in Section 4.
3. How We Share Your Information
We do not sell your personal information. We share information only in the circumstances described below:
3.1 Service Providers
We engage carefully selected third-party service providers to assist in delivering our Services. These providers may access your information only as necessary to perform their contractually specified functions and are prohibited from using your information for any other purpose. Categories of service providers include:
- Cloud infrastructure and hosting providers (data storage and computing)
- Payment processors (billing and subscription management)
- Analytics providers (usage analysis and reporting)
- Customer support platforms (help desk and communications)
- Email and communications service providers
- Security and fraud prevention services
All service providers are required to maintain appropriate security measures and to process personal data only in accordance with our instructions and applicable law.
3.2 Legal Requirements
We may disclose your information when we believe in good faith that disclosure is required or appropriate to:
- Comply with applicable laws, regulations, court orders, or legal processes.
- Respond to lawful requests from government authorities, including law enforcement agencies.
- Enforce our Terms of Service or other agreements.
- Protect the rights, privacy, safety, or property of Clausal AI, our users, or the public.
Where legally permitted, we will notify you of such requests and will seek to limit disclosure to the minimum information required.
3.3 Business Transfers
In connection with a merger, acquisition, sale of assets, reorganization, or similar transaction, your information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
3.4 With Your Consent
We may share your information with third parties when you have provided explicit consent for such sharing.
4. Document Content and Confidentiality
We understand that the contracts and documents you submit to our platform may contain highly sensitive business information. We treat document content with the highest level of confidentiality:
- Document content is processed solely for the purpose of providing the AI analysis and services you have requested.
- Document content is encrypted in transit and at rest using AES-256 encryption.
- Document content is not shared with other Clausal AI customers or used to train our AI models in identifiable form without your explicit consent.
- Access to document content is restricted to authorized personnel who require access to provide technical support or investigate security incidents.
- You may delete documents and associated analysis from our platform at any time through your account settings.
5. Data Security
We implement comprehensive technical and organizational security measures designed to protect your information against unauthorized access, disclosure, alteration, and destruction:
- Encryption: All data is encrypted in transit using TLS 1.2 or higher and at rest using AES-256 encryption.
- Access controls: Access to production systems and customer data is restricted to authorized personnel on a need-to-know basis, enforced through multi-factor authentication and role-based access controls.
- Security monitoring: We maintain continuous security monitoring systems to detect and respond to potential security incidents.
- Incident response: We maintain a documented incident response plan and will notify affected users and regulators as required by applicable law in the event of a security breach.
- Vendor security: We conduct security assessments of our service providers and require them to maintain appropriate security controls.
No security system is impenetrable. We cannot guarantee that unauthorized parties will never be able to defeat our security measures. If you believe your account has been compromised, please contact us immediately at security@clausalai.com.
6. Data Retention
We retain personal information for as long as necessary to provide our Services, fulfill the purposes described in this policy, and comply with our legal obligations:
- Account information: Retained for the duration of your account and for a period of three years following account closure, after which it is securely deleted or anonymized.
- Document content: Retained for the duration of your active subscription. Upon account closure, document content is deleted within 30 days unless a longer retention period is required by applicable law.
- Usage and log data: Retained for up to 24 months for security and analytics purposes.
- Payment records: Retained for seven years as required by applicable financial regulations.
- Communications: Support communications are retained for three years; marketing communications records are retained for the duration of the relationship plus three years.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request that we correct inaccurate or incomplete personal information.
- Deletion: The right to request that we delete your personal information, subject to applicable legal requirements and our data retention obligations.
- Portability: The right to receive your personal information in a structured, commonly used, machine-readable format.
- Restriction: The right to request that we restrict the processing of your personal information in certain circumstances.
- Objection: The right to object to the processing of your personal information for certain purposes, including direct marketing.
- Withdrawal of consent: The right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us at privacy@clausalai.com. We will respond to your request within 45 days. We may need to verify your identity before fulfilling your request.
8. Governing Law — Texas
Clausal AI is incorporated and headquartered in Austin, Texas. This Privacy Policy is governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under or related to this Privacy Policy shall be resolved in the state or federal courts located in Travis County, Texas, and you consent to the personal jurisdiction of such courts.
Texas residents may have additional rights under the Texas Data Privacy and Security Act (TDPSA), which took effect July 1, 2024. To exercise your rights under the TDPSA, please contact us using the information provided below. We do not discriminate against you for exercising your rights under applicable privacy law.
9. Children’s Privacy
Our Services are intended for use by adults and business professionals. We do not knowingly collect personal information from individuals under 18 years of age. If you believe that we have inadvertently collected information from a minor, please contact us immediately at privacy@clausalai.com and we will promptly delete the information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will provide notice by:
- Posting the updated policy on our website with a revised effective date.
- Sending an email notification to the email address associated with your account.
- Displaying a prominent notice on our platform for a period following the change.
Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
11. International Transfers
Clausal AI operates primarily in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our Services, you consent to the transfer of your information to the United States. We take appropriate measures to ensure that personal data receives an adequate level of protection regardless of where it is processed.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@clausalai.com
- Mail: Clausal AI, Inc., Attention: Privacy Team, 2847 Congress Avenue, Suite 300, Austin, TX 78701
- Phone: (512) 555-0183
We are committed to resolving privacy complaints and will respond to your inquiry within 45 days of receipt.